Within 30 days of receipt of your shipment, you may return or exchange any stock product in its original packaging and in 100% sellable condition for a full refund, less shipping charges and a restocking fee. All returns must arrive back to us in new condition and in their original packaging before a refund is issued. Each return will be inspected for signs of an attempt to install the product. Any stock product that is opened and returned may be subject to a 30% restocking fee and any stock product returned in new condition having never been opened will be subject to a 5% restocking fee. Defective merchandise is not subject to restocking fees. If you receive the wrong items, they must be reported to us within 48 hours from the time of delivery. EndlessIndustries.com has the right to refuse any return in its sole discretion.
Non-stock items will be noted on the product detail page and will include an order note that provides an estimated lead time or statement that the product is not regularly stocked.
Any item indicated as a SPECIAL ORDER will be shipped as soon as possible, however this could mean as much as 8-12 weeks or longer, depending on the items. We cannot guarantee lead times for any items not currently in stock.
Special order and other non-stock items are non-cancellable after 48 hours of the time the order is placed. Cancellations after 48 hours may be accepted on a case-by-case basis and may result in restocking fees up to 35% of the order total.
The following products are excluded from our return policy and no returns, refunds or exchanges will be made unless damaged in shipping or defective:
No products will be accepted for return more than 30 days after date of purchase. No exceptions.
We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery. If a shipment is damaged, the customer should refuse the delivery. If the customer does sign for a damaged delivery it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
To return any product you must obtain an RGA (Return Goods Authorization) number. To obtain an RGA number and return instructions, please call our customer service department at 909.527.3336 or e-mail to sales@endlessindustries.com. Requests for returns are generally processed within 3-5 business days and you will receive return instructions along with your RGA number. Customers are responsible for paying to ship the product that they are returning to our warehouse.
You can expect a refund in the same form of payment originally used for purchase within approximately 10-20 days of our receiving your return and inspecting the merchandise. All returns and exchanges will be credited less restocking and shipping costs. (*Note: EndlessIndustries.com is not responsible for return shipping costs on general returns.) If you have not received a credit and it has been longer than 30 days, please give our customer service department a call at 909.527.3336.
If a customer returns a product to us without an RGA number or without setting up a return with us first, no credit or refund will be issued.
EndlessIndustries.com is not responsible for return shipping costs on general returns.
To obtain credit, returned product returns must:
It is suggested that you repack product in larger box to avoid damage in shipping.
If you are shipped a different product than you ordered, please email or call us at 909.527.3336 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship it back. We will pay for the freight back and ship the correct product free of charge.
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 909.527.3336 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.
If you receive a shipment from an order that you placed with EndlessIndustries.com with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.
If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.
